Legal & Compliance

1. Privacy Policy

1.1 Scope

This Privacy Policy applies to personal information collected through
lynnegreeneinteriors.com
and other online services that link to this page (collectively, the “Website”),
as well as information we receive when you request a consultation, contact us,
visit our showroom, communicate with us, purchase products or services, or
otherwise interact with our business. It does not govern the independent privacy
practices of third parties, including manufacturers, financing providers, social
networks, or websites reached through external links.

1.2 Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: name, email address, telephone number, mailing address, and service address.
• Consultation and project information: messages, design preferences, room or window measurements, appointment details, photographs you choose to provide, product interests, estimates, and project notes.
• Transaction information: products and services requested or purchased, invoices, payment status, delivery information, warranty details, and related records. Payment-card or financing information may be collected and processed directly by a third-party payment or financing provider rather than by us.
• Marketing preferences: whether you choose to receive design tips, promotions, or other marketing communications and your unsubscribe preferences.
• Device and usage information: IP address, browser and device type, operating system, referring pages, pages viewed, approximate location derived from an IP address, dates and times of visits, and interactions with the Website or our advertisements.
• Cookie and similar-technology information: identifiers and activity data collected through cookies, pixels, tags, local storage, or similar tools, subject to your available choices.
• Communications: records of emails, telephone calls, contact-form submissions, reviews, survey responses, and other communications with us.
• Other information: information you voluntarily provide or that we obtain with your direction or consent.

Please do not submit Social Security numbers, financial-account credentials,
medical information, or other sensitive information through a general Website
contact form.

1.3 Sources of Information

We may collect personal information:

• directly from you;
• automatically from your browser or device;
• from service providers that support our Website and business operations;
• from manufacturers, installers, delivery providers, referral partners, or other parties involved in a transaction or service you request; and
• from publicly available sources and social-media platforms, in accordance with their terms and your settings.

1.4 How We Use Information

We may use personal information to:

• respond to inquiries and schedule consultations;
• prepare estimates, recommend products, measure, design, order, deliver, install, repair, and support products or services;
• process transactions and maintain accounting, warranty, and customer-service records;
• communicate about appointments, orders, installations, service requests, promotions, and changes to our policies;
• send marketing communications when permitted by law and consistent with your choices;
• operate, secure, troubleshoot, analyze, and improve the Website and our services;
• measure advertising and understand how visitors find and use the Website;
• prevent fraud, misuse, security incidents, and unlawful activity;
• establish, exercise, or defend legal claims and comply with legal obligations; and
• carry out another purpose disclosed when information is collected or with your consent.

1.5 Cookies and Similar Technologies

The Website may use cookies and similar technologies that are necessary for core
functionality and security, remember preferences, measure Website performance,
support embedded content, or assist with analytics and advertising. Some third
parties may use these technologies to collect information about activity over time
and across websites or services.

Where required, we will request consent before using nonessential technologies.
You may manage available choices through our cookie or privacy-preferences tool,
if displayed, and through your browser settings. Blocking some technologies may
affect Website functionality. Where legally required and technically supported,
we process recognized opt-out preference signals, such as Global Privacy Control,
as a request to opt out for the browser or device sending the signal.

1.6 How We Disclose Information

We may disclose personal information to:

• Service providers and contractors that provide hosting, Website administration, forms, email, customer management, scheduling, analytics, advertising, payment support, accounting, professional services, delivery, installation, or security services.
• Manufacturers and fulfillment partners when necessary to quote, order, deliver, install, register, warranty, repair, or support a product.
• Financing and payment providers. If you choose a third-party financing or payment option, you may be redirected to that provider’s website. Information you submit there is governed by that provider’s notices and terms.
• Government authorities and other parties when we reasonably believe disclosure is required by law; necessary to protect rights, safety, security, or property; or appropriate to investigate fraud or unlawful activity.
• Transaction participants in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, subject to appropriate protections.
• Other parties at your direction or with your consent.

We do not sell personal information for money. Certain analytics or advertising
activities, if enabled, may be treated as a “sale,” “sharing,” or targeted
advertising under some state privacy laws even when no money changes hands.
Applicable choices are described in Section 3.

1.7 Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link in an
email or by contacting us. We may still send non-promotional messages concerning
consultations, orders, installations, warranties, service, security, or our ongoing
business relationship. If we offer text-message marketing, any applicable consent
is voluntary and is not a condition of purchase; message and data rates may apply,
and instructions for opting out will be provided with the messages.

1.8 Data Retention

We retain personal information only for as long as reasonably necessary for the
purposes described in this page, including to provide services, fulfill orders,
administer warranties, maintain business and tax records, resolve disputes, enforce
agreements, and meet legal obligations. Retention periods vary based on the nature
of the information, the relationship, operational requirements, legal obligations,
and potential claims. When information is no longer needed, we may delete,
deidentify, or securely dispose of it as appropriate.

1.9 Data Security

We use reasonable administrative, technical, and physical safeguards designed to
protect personal information. No website, transmission, or storage system is
completely secure, and we cannot guarantee absolute security. You are responsible
for using appropriate precautions when communicating information online.

1.10 Children’s Privacy

The Website is intended for a general audience and is not directed to children
under 13. We do not knowingly collect personal information online from children
under 13. If you believe a child has provided such information, please contact us
so we can take appropriate action.

1.11 Third-Party Websites and Services

The Website may link to or incorporate services operated by third parties,
including manufacturers, social-media platforms, mapping services, review sites,
video providers, payment services, and financing providers. We do not control their
privacy, security, content, or terms. Review the applicable third party’s policies
before providing information.

1.12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be
posted on this page with a new “Last Updated” date. Material changes may also be
communicated by other reasonable means when required by law.

1.13 Contact Us About Privacy

Questions or privacy requests may be submitted using the contact information below:

2. Terms of Use

2.1 Acceptance of These Terms

These Terms of Use (“Terms”) govern your access to and use of the Website. By
accessing or using the Website, you agree to these Terms. If you do not agree, do
not use the Website. Additional written terms may apply to consultations, estimates,
purchases, installations, repairs, financing, promotions, warranties, or other
products and services. If those terms conflict with these Website Terms, the more
specific written terms control for that transaction or service.

2.2 Informational Purpose; No Professional Advice

Website content is provided for general informational and promotional purposes.
Design suggestions, articles, images, measurements, product descriptions, and other
content are not a substitute for an on-site evaluation or a written project agreement.
You should not rely on Website content as legal, financial, architectural,
engineering, building-code, safety, or other professional advice.

2.3 Product Information, Availability, and Pricing

Product colors, textures, scale, opacity, and appearance may vary based on displays,
photography, lighting, materials, dye lots, and manufacturing changes. Images may
be illustrative. Products, features, promotions, warranties, lead times, prices, and
availability may change without notice. Website content does not constitute a binding
offer. A purchase or project is subject to measurements, availability, applicable
taxes and fees, and a final written estimate, order, invoice, or agreement accepted
by the parties.

2.4 Financing and Third-Party Services

Financing may be offered by independent third-party providers and is subject to
separate applications, credit approval, rates, fees, eligibility requirements, terms,
and privacy notices. Lynne Greene Interiors does not control a provider’s approval
decision or promise that financing will be available. Links to third-party services are
provided for convenience and do not make us responsible for their content, security,
availability, products, or practices.

2.5 Intellectual Property

The Website and its text, graphics, photographs, videos, layouts, logos, trademarks,
and other content are owned by or licensed to Lynne Greene Interiors and are
protected by applicable intellectual-property laws. Manufacturer names, products,
trademarks, photographs, and materials remain the property of their respective
owners. Subject to these Terms, we grant you a limited, revocable, nonexclusive,
nontransferable right to access and use the Website for personal, noncommercial
purposes. No other rights are granted.

2.6 Prohibited Uses

You may not:

• use the Website in violation of law or another person’s rights;
• copy, reproduce, republish, distribute, sell, license, or commercially exploit Website content without authorization;
• interfere with the Website, introduce malicious code, probe security, bypass access controls, or attempt unauthorized access;
• use automated tools to scrape, harvest, or extract content or personal information except as permitted by law and our written authorization;
• impersonate another person, misrepresent an affiliation, or submit false, fraudulent, unlawful, or misleading information; or
• use contact information or forms for spam, solicitation, harassment, or unrelated commercial outreach.

2.7 User Submissions

If you submit messages, photographs, reviews, ideas, or other content, you represent
that you have the right to provide it and that it does not violate law or another
person’s rights. You grant us a nonexclusive, worldwide, royalty-free license to use,
reproduce, modify, and share the submission only as reasonably necessary to respond,
provide requested services, administer our business, or as otherwise authorized by
you. We will obtain any additional permission required before using an identifiable
customer photograph or testimonial in marketing.

2.8 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE IS PROVIDED “AS IS”
AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES RELATING TO THE WEBSITE,
INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL ALWAYS
BE AVAILABLE, ACCURATE, COMPLETE, CURRENT, SECURE, OR ERROR-FREE. THIS
DISCLAIMER DOES NOT ALTER ANY EXPRESS WRITTEN PRODUCT OR SERVICE WARRANTY
THAT APPLIES TO A PURCHASE.

2.9 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LYNNE GREENE INTERIORS AND ITS
OWNERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL,
SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR
RELATING TO USE OF, OR INABILITY TO USE, THE WEBSITE. NOTHING IN THESE TERMS
EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

2.10 Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Lynne
Greene Interiors and its owners, employees, and agents from third-party claims,
losses, liabilities, costs, and expenses (including reasonable attorneys’ fees)
arising from your unlawful misuse of the Website, your violation of these Terms,
or your infringement of another person’s rights.

2.11 Governing Law and Venue

These Terms are governed by the laws of the Commonwealth of Massachusetts,
without regard to conflict-of-law principles. Subject to applicable law, disputes
relating to the Website will be brought in the state or federal courts with
jurisdiction over Burlington, Massachusetts, and you consent to their jurisdiction
and venue. This provision does not prevent either party from bringing an eligible
matter in small-claims court or exercising rights that cannot lawfully be waived.

2.12 Changes, Suspension, and Termination

We may modify, suspend, or discontinue any portion of the Website and may revise
these Terms from time to time. Revised Terms become effective when posted unless
a later date is stated. Your continued use after the effective date constitutes
acceptance of the revised Terms.

2.13 Severability; No Waiver; Entire Agreement

If a provision of these Terms is found unenforceable, it will be modified to the
minimum extent necessary or severed, and the remaining provisions will continue in
effect. A failure to enforce a provision is not a waiver. These Terms, together with
the Privacy Policy and any other notices expressly incorporated here, form the entire
agreement concerning use of the Website, but do not replace a separate written
customer agreement, estimate, invoice, warranty, or financing agreement.

2.14 Contact About These Terms

Questions about these Terms may be directed to Lynne Greene Interiors using the
contact information in Section 1.13.

3. GDPR & CCPA Compliance

3.1 When This Section Applies

The GDPR generally applies to certain processing connected to individuals in the
European Economic Area, United Kingdom, or other covered jurisdictions. The CCPA
applies only to businesses and processing that meet its statutory requirements.
Lynne Greene Interiors is a Massachusetts-based business that primarily serves the
Greater Boston area. Nothing in this page is an admission that a particular law
applies in every situation. Where the GDPR, CCPA, or another privacy law applies to
our processing, we will provide the rights and protections required by that law.

3.2 GDPR Legal Bases

Where the GDPR applies, we process personal data under one or more of these legal bases:

• Contract: to take requested steps before entering a contract or to perform a contract, such as providing an estimate, ordering products, or arranging installation.
• Legitimate interests: to operate and improve our business, respond to inquiries, secure the Website, prevent fraud, maintain customer relationships, and conduct proportionate marketing, provided those interests are not overridden by your rights.
• Consent: when you consent to optional marketing, nonessential cookies, or another specific use. You may withdraw consent at any time without affecting earlier lawful processing.
• Legal obligation: when processing is necessary to comply with applicable law.
• Legal claims and vital interests: when necessary to establish, exercise, or defend claims or, in rare cases, protect someone’s vital interests.

3.3 GDPR Privacy Rights

Subject to applicable conditions and exceptions, covered individuals may have the right to:

• receive information about our processing and obtain access to personal data;
• correct inaccurate or incomplete personal data;
• request deletion of personal data;
• restrict or object to certain processing, including objecting to direct marketing;
• receive certain personal data in a portable format;
• withdraw consent at any time where processing is based on consent;
• not be subject to certain decisions based solely on automated processing that produce legal or similarly significant effects; and
• lodge a complaint with the data-protection authority where you live, work, or believe a violation occurred.

We do not use Website data to make decisions based solely on automated processing
that produce legal or similarly significant effects. If that practice changes, we will
provide any notice and safeguards required by law.

3.4 International Data Transfers

We are located in the United States. If you provide personal data from outside the
United States, it may be processed in the United States and other countries whose
privacy laws may differ from those where you live. Where required, we use an
approved transfer mechanism or another lawful basis for the transfer.

3.5 California Notice at Collection

During the preceding 12 months, we may have collected the categories below. We
collect and use them for the business purposes described in Sections 1.2 through
1.4 and retain them as described in Section 1.8.

We do not intend to collect sensitive personal information through the Website for
purposes that require a right to limit under the CCPA. We do not knowingly sell or
share the personal information of consumers under 16.

3.6 California Privacy Rights

Subject to applicable conditions and exceptions, California residents may have the right to:

• know the categories and specific pieces of personal information collected about them;
• know the sources, purposes, and categories of third parties involved;
• delete personal information;
• correct inaccurate personal information;
• opt out of the sale or sharing of personal information;
• limit certain uses and disclosures of sensitive personal information, when applicable; and
• receive equal service and pricing without unlawful discrimination for exercising privacy rights.

3.7 Sale, Sharing, and Targeted Advertising Choices

We do not sell personal information for money. If our use of analytics or advertising
technologies constitutes a sale, sharing, or targeted advertising under applicable
law, you may opt out through the Website’s “Your Privacy Choices” or cookie-preference
control, if displayed, by using a legally recognized opt-out preference signal where
required and supported, or by contacting us as described below. We do not have actual
knowledge that we sell or share personal information of consumers under 16.

3.8 Submitting a Privacy Request

To request access, correction, deletion, portability, restriction, objection, or an
applicable opt-out, contact us using one of the methods in Section 1.13. Please state
that your message is a “Privacy Request,” identify the right you wish to exercise,
and provide enough information for us to locate relevant records. Do not send copies
of identity documents through the general contact form unless we specifically request
them through a secure method.

We may take reasonable steps to verify your identity and authority based on the
nature of the request and the sensitivity of the information. We will use information
supplied for verification only to process and document the request. If we cannot
verify a request, we may be unable to fulfill it. We will respond within the period
required by applicable law and explain any extension, denial, or available appeal
process when required.

3.9 Authorized Agents

Where permitted by law, you may designate an authorized agent to submit a request.
We may require proof of the agent’s authority and may ask you to verify your identity
or confirm that you authorized the request. An agent may contact us through the same
methods listed in Section 1.13.

3.10 Nondiscrimination

We will not unlawfully discriminate or retaliate against you for exercising an
applicable privacy right. Different prices, rates, or service levels may be offered
where permitted by law and reasonably related to the value of the relevant data or
when participation is voluntary and accompanied by required notice.

3.11 Accessibility of This Notice

If you need this page in an alternative format or require assistance submitting a
request, contact us at 781-221-8422 or through our
contact page.